Returns

30-day returns

You can return a paddle within 30 days of delivery if it's unused, undamaged and in its original packaging with everything it came with, including covers and inserts.

Paddles that have been played, gripped, taped, weighted or otherwise customized can't be returned, unless they arrived defective.

How to start a return

1. Email hello@dinkwellpaddles.com with your order number and the paddle you're returning.
2. We'll reply with the return address and instructions.
3. Ship the paddle back with tracking. Returns sent without approval may be refused.

Return shipping

You pay return shipping on changed-mind returns. If we sent the wrong paddle, or it arrived damaged or defective, we pay for the return and send a prepaid label.

Refunds

We inspect returns within 3 business days of receiving them. Approved refunds go back to your original payment method for the price of the paddle. Original shipping charges are refunded only when the return is our mistake. Your bank may take 5 to 10 business days to post the refund.

Exchanges

Want a different shape, core or color? Return the paddle for a refund and place a new order, so the new one ships right away.

Cancellations

Email us as soon as possible. If your order hasn't shipped, we'll cancel it and refund you in full. Orders that have shipped follow this return policy.